Privacy Policy

1. We respect your privacy

• Taylored Digital Labs Pty Ltd respects your right to privacy and is committed to safeguarding the privacy of our website visitors, customers, and software application users.
• We adhere to the National Privacy Principles established by the Privacy Act 1988 (Cth).
• This policy sets out how we collect and treat your personal information.
• Personal information means information we hold which is identifiable as being about you.

2. Collection of personal information

• Taylored Digital Labs Pty Ltd will, from time to time, receive and store personal information you enter onto our website, within our software applications (including NDGrid), provide to us directly, or give to us in other forms.
• You may provide basic information such as your name, phone number, address, and email address to enable us to send information, provide updates, and process your product or service order.
• We may collect additional information at other times, including but not limited to, when you provide feedback, when you provide information about your personal or business affairs, change your content or email preference, respond to surveys and/or promotions, provide financial or credit card information, or communicate with our customer support.
• Additionally, we may also collect any other information you provide while interacting with us.

3. How we collect your personal information

• Taylored Digital Labs Pty Ltd collects personal information from you in a variety of ways, including when you interact with us electronically or in person, when you access our website or software applications, and when we provide our services to you.
• We may receive personal information from third parties.
• If we do, we will protect it as set out in this Privacy Policy.

4. Use of your personal information

• Taylored Digital Labs Pty Ltd may use personal information collected from you to provide you with information, updates, and our services.
• We may also make you aware of new and additional products, services, and opportunities available to you.
• We may use your personal information to improve our products and services and better understand your needs.
• Our website and applications may make third-party social media features available to users.
• We cannot ensure the security of any information you choose to make public in a social media feature.
• Also, we cannot ensure that parties who have access to such publicly available information will respect your privacy.
• Taylored Digital Labs Pty Ltd may contact you by a variety of measures including, but not limited to telephone, email, sms or mail.

5. Disclosure of your personal information

• We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers, or subcontractors insofar as reasonably necessary for the purposes set out in this Policy.
• Personal information is only supplied to a third party when it is required for the delivery of our services.
• We may from time to time need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request.
• We may also use your personal information to protect the copyright, trademarks, legal rights, property or safety of Taylored Digital Labs Pty Ltd, its website, applications, customers, or third parties.
• Information that we collect may from time to time be stored, processed in, or transferred between parties located in countries outside of Australia.
• If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases.
• This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality.
• We would seek to only disclose information in good faith and where required by any of the above circumstances.
• By providing us with personal information, you consent to the terms of this Privacy Policy and the types of disclosure covered by this Policy.
• Where we disclose your personal information to third parties, we will request that the third party follow this Policy regarding handling your personal information.

6. Security of your personal information

• Taylored Digital Labs Pty Ltd is committed to ensuring that the information you provide to us is secure.
• In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss, and unauthorised access, modification, and disclosure.
• The transmission and exchange of information is carried out at your own risk.
• We cannot guarantee the security of any information that you transmit to us, or receive from us.
• Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.

7. Access to your personal information

• You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth).
• A small administrative fee may be payable for the provision of information.
• If you would like a copy of the information which we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant, or misleading, please email us at support@tayloreddigitallabs.com.au.
• We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act.

8. Complaints about privacy

• If you have any complaints about our privacy practices, please feel free to send in details of your complaints to support@tayloreddigitallabs.com.au.
• We take complaints very seriously and will respond shortly after receiving written notice of your complaint.

9. Opt out right

• You can stop all collection of information by our software applications easily by uninstalling the applications.
• You may use the standard uninstall processes as may be available as part of your mobile device or via the mobile application marketplace or network.
• For website and email communications, you can opt-out using the unsubscribe links provided or request to opt-out via email at support@tayloreddigitallabs.com.au.

10. Changes to Privacy Policy

• Please be aware that we may change this Privacy Policy in the future.
• We may modify this Policy at any time, in our sole discretion, and all modifications will be effective immediately upon our posting of the modifications on our website or notice board.
• Please check back from time to time to review our Privacy Policy.

11. Website and Software Application Usage

11.1. When you use our Website or Applications:

• When you come to our website or use our applications, we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, mobile unique device ID, the IP address of your device, and information about the way you use our services.
• This information is used in an aggregated manner to analyse how people use our site and applications, such that we can improve our service.

11.2. Cookies:

• We may from time to time use cookies on our website and software applications.
• Cookies are very small files which a website uses to identify you when you come back to the site/application and to store details about your use of the site/application.
• Cookies are not malicious programs that access or damage your computer, tablet, or smartphone.
• Most devices automatically accept cookies but you can choose to reject cookies by changing your browser or device settings.
• However, this may prevent you from taking full advantage of our website or applications.

11.3. Automatic collection:

• Our website and software applications may collect certain information automatically, including, but not limited to, the type of device you use, your unique device ID, the IP address of your device, your operating system, the type of Internet browsers you use, and information about the way you use our services.

11.4. Third parties:

• Our website and applications may from time to time have links to other applications or websites not owned or controlled by us.
• These links are meant for your convenience only.
• Links to third-party applications and websites do not constitute sponsorship, endorsement, or approval of these third parties.
• Please be aware that Taylored Digital Labs Pty Ltd is not responsible for the privacy practices of other such applications or websites.
• We encourage our users to be aware, when they leave our application or website, to read the privacy statements of each and every application or website that collects personal identifiable information.

11.5. Geo-location:

• When you visit the website or mobile applications, we may use GPS technology (or other similar technology) to determine your current location in order to determine the city you are located within and display a location map with relevant advertisements.
• We will not share your current location with other users or partners.